Shipping Policy

Your Soaring Free Shopping Adventure! Online shopping couldn't be easier. Our website is secure and safe to use. Just select the items you would like by browsing the categories or using the search box, and add them to your cart.

  • When you have selected all you want, proceed to checkout where you will be asked for your details.
  • Select your delivery options and payment method and submit your order.
  • All prices are charged in South African Rands.
  • You can pay by EFT or Credit Card.

Our banking details are:

  • Account Name: Soaring Free Superfoods
  • Account No: 1050 689 569
  • Bank: Mercantile Bank
  • Branch Code: 450 105

Please use your name and the word WEB as your payment reference, for example, Katara Daniel WEB. Please email the proof of payment to [email protected]
Our online superfood superstore is Cape Town based and all products are distributed from our address in Capricorn Park. Delivery is prompt and service is always with a smile.
We distribute products all over South Africa.

Wholesale orders:

If you have a shop and would like to stock our superfood range, please contact our office:

Delivery times:

All orders are dispatched within 2 business days after your order has been paid for.
If collecting, we will let you know when your order is ready via email.
If we are out of stock of any item, we will let you know via email.
Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.
For your peace of mind, all items are sent insured.
We cannot accept responsibility for late deliveries caused by transport delays.

  • Domestic Deliveries via SA Post: 3 - 5 working days (depending on whether the post office is striking or not.)
  • Domestic Deliveries via Courier within the borders of South Africa to all major centers: 2 - 3 days
  • Domestic Deliveries within the borders of South Africa to remote areas: 2 - 4 Days
  • International Orders are sent via Airmail - these orders can take between 2 - 8 weeks (depending on whether the post office is striking in South Africa or not.)

*** DELIVERY IS FREE for:

  • Only orders within South Africa over R550.00 including Vat
  • Only applicable to orders placed on the Soaring Free Superfoods webshop
  • Delivery to major city centers in South Africa will be via courier or post
  • Delivery to outlying areas will be via post only - if courier is required then an extra fee may be charged
  • Delivery via courier is by normal road freight - any faster delivery service will be charged for.

If order is under R550, the following calculation for delivery is used:
Delivery Information By Post / By Courier:
Postage cost is charged by volumetric weight of your total order. R35.00 for the 1st Kg, then R5.00 per kg thereafter. Insurance is calculated at 3% of the order value.
Courier cost is charged by volumetric weight of your total order. R114.00 for the first 5kg, then R5.00 per kg thereafter.

Postage costs:

Delivery prices quoted are for South African addresses only. Postage will be calculated at checkout, based on current postal and courier rates.

Money Back Guarantee:

If your goods don't arrive in perfect condition, or you are unsatisfied with the item you have purchased please phone us or email us within 7 working days and we will happily arrange a replacement or a refund. Goods must be returned in the same condition as received and in the original packaging. We do not refund the cost of postage or return postage.

Product feedback:

We would love to hear about your superfood experiences.You can leave feedback on a product in the product description near the bottom of the page.

Contacting us:

Feel free to contact us at any time...
Email: [email protected]

If you would prefer to talk to us you can call:
Tel: 0861 000 976

Webshop Office hours: 9am – 4pm Mon - Fri

Our postal address is:

  • PostNet Suite 354
  • Private bag X16
  • Constantia
  • 7848
  • Thank you for shopping with us!

    To your radiant health, joy and abundance...

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